Privacy Policy

Effective date: 27 July 2026

Zeus Lightning Solutions (“Zeus,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal data when you visit zeuslightning.in, contact us, request a quotation or site visit, or use our lightning protection, surge protection, earthing, electrical testing, installation, and related services.

For applicable Indian data protection law, Zeus is the entity responsible for deciding why and how your personal data is processed. This policy should be read together with our Terms and Conditions.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, telephone number, email address, postal address, and preferred method of contact.
• Enquiry and service details: property location, building or electrical information, photographs, drawings, requirements, messages, quotations, site-visit notes, installation records, service history, and feedback.
• Transaction details: invoices, payment status, tax-related information, and transaction references. We do not ask you to submit banking passwords or card PINs through our website forms.
• Website and device information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, and cookie or analytics identifiers.
• Communications: emails, form submissions, call details, WhatsApp messages, and other correspondence you choose to send us.

2. How We Collect Personal Data

We collect personal data directly from you through website forms, telephone calls, email, WhatsApp, site visits, quotations, contracts, and service interactions. We may also receive limited information from advertising platforms, analytics providers, referral partners, property owners, contractors, or publicly available sources where lawful.

3. Why We Use Personal Data

• To respond to enquiries and provide quotations, consultations, site assessments, products, installation, testing, maintenance, and support.
• To schedule visits, coordinate technicians or service partners, maintain safety and service records, and communicate about an engagement.
• To process payments, invoices, warranties, complaints, and customer-service requests.
• To operate, secure, troubleshoot, and improve our website, communications, advertising, and services.
• To send service updates or promotional communications where you have requested them or where otherwise permitted by law. You may opt out of promotional messages at any time.
• To prevent fraud, protect people and property, establish or defend legal claims, and comply with applicable legal, tax, accounting, and regulatory requirements.

We process personal data with your consent, to take steps you request before entering into or performing a contract, for permitted business uses, and where required by law. You may withdraw consent for future processing by contacting us, although this will not affect processing already carried out or processing required on another lawful basis.

4. Cookies and Analytics

Our website may use essential cookies for security and functionality, and analytics or advertising technologies to understand visits and measure campaigns. These technologies may be provided by third parties such as website hosting, analytics, social media, or advertising providers. You can manage cookies through your browser settings. Blocking some cookies may affect website functionality.

5. When We Share Personal Data

We do not sell or rent personal data. We may share relevant data only as reasonably necessary with:

• Employees, technicians, installers, authorised contractors, manufacturers, suppliers, and service partners involved in an enquiry or engagement.
• Website hosting, email, communications, cloud storage, analytics, advertising, customer-management, accounting, and payment-service providers.
• Professional advisers, insurers, auditors, and prospective parties to a business reorganisation, subject to appropriate confidentiality.
• Government bodies, regulators, courts, law-enforcement agencies, or other persons where disclosure is required or permitted by law or necessary to protect rights, safety, and security.

Service providers are expected to process personal data only for authorised purposes and to apply appropriate safeguards.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain warranty and safety records, resolve disputes, and satisfy legal, tax, accounting, or reporting obligations. Retention periods vary according to the type of record and engagement. When data is no longer required, we will delete, anonymise, or securely isolate it as appropriate.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss, or misuse. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please avoid sending unnecessary sensitive information through open website forms or messaging services.

8. Your Choices and Rights

Subject to applicable law and reasonable identity verification, you may ask us to provide information about our processing of your personal data, correct or update inaccurate data, erase data that is no longer required, withdraw consent, stop promotional communications, or address a grievance. Some requests may be limited where retention or processing is required by law, necessary to complete an engagement, or needed to establish or defend legal claims.

To make a request, email [email protected] with the subject “Privacy Request.” Please provide enough information for us to identify your interaction and respond. If you make a complaint, we will review it and respond within a reasonable period in accordance with applicable law.

9. Data Processed Outside Your Location

Some technology or service providers may process data on systems located outside your state or outside India. Where this occurs, we will use providers and safeguards appropriate to applicable law and any government restrictions on cross-border processing.

10. Children’s Privacy

Our website and services are intended for adults and business or property-related enquiries. We do not knowingly seek personal data directly from children. A parent or lawful guardian who believes a child has provided data to us may contact us to request appropriate action.

11. Third-Party Links and Services

Our website may link to third-party websites, maps, social networks, or messaging services. Their privacy practices are controlled by their respective operators. We encourage you to review their policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The latest version will be posted on this page with its effective date. Material changes may also be communicated through the website or another appropriate channel.

13. Contact and Grievances

For privacy questions, requests, or grievances, contact Zeus Lightning Solutions at [email protected], call +91 94006 97937, or write to Caritas Junction, Kottayam, Kerala 686630, India.